Data Center Support Services
ITSS
The Challenge
If you’re a wholesale insurance broker, not having excellent IT can be risky business. Today, technology fortifies a company’s position in the insurance industry. Integrated software solutions and the need to work in a virtual environment are keys to success.
Since 2001, our client had grown to become a wholesale insurance broker booking over $100 million per year with over 260 brokerage facilities throughout the U.S. They had experienced exponential growth since their start, and their IT system wasn’t keeping up.
Efficiency waned. Bottlenecks occurred. It was clear that the company was in dire need of an IT overhaul.
Just about the same time, the company was moving offices. A new facility was being constructed and the company faced a major question: Keep their internal IT department or move to outsourcing?
They considered the outlay for facilities, equipment, and staff. They thought about the ongoing support costs associated with each — keeping the hardware current, allowing for hardware attrition, planning for growth, the dependence of a large IT staff, and managing their own network and systems.
The choice was obvious. The company was an insurance broker, not a data center. They elected to contract their IT services with MSA and retain a minimal internal IT staff.
What Did MSA Do
Our ITSS division implemented a converged voice and data network, built in fail-over systems, and created the ability for a virtualized environment that facilitates growth and mobility.
In just two years’ time, we liberated the company’s network and systems infrastructure, enabling them to offer all of their integrated software solutions to their 12 offices throughout the United States.
This virtual office capability means that our client is not tethered to a single location. An office can pick up and move and run its business from anywhere – making the company far more flexible and independent.
In addition, the company now relies on MSA’s regimented and certified staff, keeping only a minimal, affordable IT staff of their own.
The Results
- Dramatically improved operational efficiency with redundant processes eliminated and outdated network and infrastructure issues fully resolved.
- Seamless, integrated software systems now accessible across all offices, enabling scalability and supporting continued business growth.
- Greater control, security, and reliability through complete implementation—without the cost and complexity of maintaining a full internal IT staff.
- More effective and cost-efficient operations with flexible systems that evolve with the business, achieved through MSA’s expert guidance and strategic support.
