Success Story

The Challenge

If you’re a wholesale insurance broker, not having excellent IT can be risky business. Today, technology fortifies a company’s position in the insurance industry. Integrated software solutions and the need to work in a virtual environment are keys to success.
Since 2001, our client had grown to become a wholesale insurance broker booking over $100 million per year with over 260 brokerage facilities throughout the U.S. They had experienced exponential growth since their start, and their IT system wasn’t keeping up.
Efficiency waned. Bottlenecks occurred. It was clear that the company was in dire need of an IT overhaul.
Just about the same time, the company was moving offices. A new facility was being constructed and the company faced a major question: Keep their internal IT department or move to outsourcing?
They considered the outlay for facilities, equipment, and staff. They thought about the ongoing support costs associated with each -- keeping the hardware current, allowing for hardware attrition, planning for growth, the dependence of a large IT staff, and managing their own network and systems.
The choice was obvious. The company was an insurance broker, not a data center. They elected to contract their IT services with MSA and retain a minimal internal IT staff.

The Solution

Our ITSS division implemented a converged voice and data network, built in fail-over systems, and created the ability for a virtualized environment that facilitates growth and mobility.
In just two years’ time, we liberated the company’s network and systems infrastructure, enabling them to offer all of their integrated software solutions to their 12 offices throughout the United States.
This virtual office capability means that our client is not tethered to a single location. An office can pick up and move and run its business from anywhere - making the company far more flexible and independent.
In addition, the company now relies on MSA’s regimented and certified staff, keeping only a minimal, affordable IT staff of their own.

The Results

Today, our client experiences unparalleled efficiency. Gone are the inadequate network and hampered systems infrastructure. Operations are far more efficient and far less redundant.
Integrated software systems solutions are now readily available to all of their offices, enabling growth.
Our client now experiences greater control, complete and seamless implementation, and greater security. They also no longer have the high costs and headaches of maintaining a full IT staff.
This wholesale insurance broker enjoys greater functionality with systems that can grow and meet their needs.  They are far more effective and cost efficient, and they would tell you themselves it couldn’t have been accomplished without MSA’s expertise and guidance.
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