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The intelligent Call Center is a web-based artificial intelligence classification system that will walk the user through a series of optimized and directed questions to determine the best course of action that should be taken for a given problem. The system tracks all of the responses to the questions and can easily be updated with new rules and solutions as needed. By using the system, the system becomes more intelligent because it has more experiences to draw upon. The Intelligent Call Center packages the best solutions to help desk problems into a scalable and expandable web-based enterprise solution. |
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